SocialText CEO Eugene Lee argues that Twitter might be a better model than Facebook for next-gen communications within companies, so-called Enterprise 2.0. Facebook’s trouble? Reciprocal friending. The problem, he says, is that employees on corporate social networks start collecting friendships of execs. “Because the Rolodex is public, it becomes a matter of VP trading cards.”
A preferable model for corporate relationships, he says, is Twitter, where people lend their attention, not necessarily their friendship. In SocialText’s Twitter-like corporate offering, Signals , more people are likely to “follow” the CEO—assuming he or she has anything interesting to Tweet.
Despite the sales context of this statement I cannot agree more on this. As the objective of social apps within the enterprise is to increase transparency we need to inhibit any situation of asynchronous information. And refused reciprocal relations create asynchronous information. So "following" shows already my interest and my "trust" as well as recognition of any kind of "authority" of the followed person – but to refuse someone "following" me is to hindering him/her to get information he/she is interested in.
On the other hand there might be staff members that share some kind of "non public" information e.g. some R&D folks – how to proceed with these. Are the enterprises already ready for the full transparent information flow? Especially as the non-transparent competitor next door is just waiting to expose some competitive information and advantages?
What are your thoughts on this?
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