I have been working in the IT industry for about 20 years in different european countries for different types of companies (SMB, Global Companies, Start-up, Public organizations) in different industries (travel, Apparel, Mobile services).
Regardless of all the differences, I have always been confronted with the same problem : knowledge management in highly complex environment. And it has never been as criticicaI s in my current position. I am currently working as Support Team Lead in a software company making PLM solutions for the apparel industry. PLM are enterprise-wide complex solutions, both from the functional, technical and integration perspectives. The latter being critical : different people from the company with different types of knowledge, globally distributed. I have started to blog 3 years ago on different topics (culture, web, society, social networks) and working on this Enterprise 2.0 presentation back in October 09, I've just found out that all the different topics I was addressing until then (bar the music maybe) was all somewhat relevant and interlinked in the E2.0 context. This has been a revelation : all of a sudden, I've found my blogging voice. I love this idea of participating to this great global conversation.
Empowerment of knowledge workers. I have read quite a few books on management and I am a big fan of Peter Drucker. I believe Enterprise 20 is a great opportunity to fulfill moder management promises : participatory management, trust, emergence.
I am a strong believer that Enterprise 2.0 is key to have more engaged people. And this is a win win : more engagement leads to happier people, a more innovative context, more productive company, more transparence, less politics etc ... Elyahu Goldratt said that all companies have three goals, or rather they have one goal which is to make three types of people happy : shareholders, customers, employees. Enterprise 2.0 is spot on to achieve these 3 goals.
I believe that the main challenge is a cultural one for adoption. And it lies at middle management level. Bringing internet tools into the enterprise brings the internet culture : disintermediation, reputation, emergence etc ... And middle managers usually are not very comfortable with these principles. Michel Crozier, the famous french organizations sociologist wrote about this middle management resistance to change.
Culture, Social, Digital
[[http://ceciiil.wordpress.com/2009/10/14/enteprise-20/">Enterprise 2.0 : leveraging collaboration platforms to foster knowledge, innovation and productivity]] [[http://ceciiil.wordpress.com/2009/11/08/enterprise-2-0-managers-in-10-principles/">Enterprise 2.0 explained to our managers in 10 principles]] [[http://ceciiil.wordpress.com/2009/11/01/reseaux-sociaux-dans-lentreprise-fr-les-5-obstacles-majeurs/">RÃ©seaux sociaux dans l'entreprise.fr : les 5 obstacles culturels (French only)]]
[[http://www.techiteasy.org">Vincent VanWylick]] [[http://fredbrunel.com/journal/">Frederic Brunel]] [[http://www.thecontenteconomy.com/">Oscar Berg]]