Jane McConnell: Digital Workplace is driven by the idea to support the customer-facing process! This week on Monday the Digital Workplace Trends Report 2014 by Jane McConnell has been released and published. The report represents the results of Jane McConnell’s yearly research on the latest evolution for the corporations to adopt to the digital workplace. This year 314 corporate project leads have answered the questionaire – from a variety of industries, sizes and maturity stages within the digital workplace adoption. The core idea of this year’s research was to conduct not only the establishment and implementation of a “digital workplace” but also to analyze the background of driving factors for the realization of the digital workplace. The “digital workplace” – in the sense of the research – is defined as the combination of all digital tools supporting a digital way of working. So the study’s research focus is based on a holistic view of the digital transformation – not limiting to just social platforms: Conducting data on the understanding and the establishment of a new way of digital enabled, collaborative and connected working. To analyze the driving forces and factors the research uses an underlying model of capability, enabler and mindset criterias. So the question was – does the company has the “capabilities”, the “enabling” ingrediants and the “mindset” to tackle the vision of the digital workplace. Here are the slides of the presentation that Jane generously shared on Slideshare: Digital Workplace in the Connected Organization – Enterprise 2.0 from Jane McConnell (We will shortly also release the recording for her talk!) At the end of Enterprise 2.0 SUMMIT I had the chance to get hold of Jane for a short interview. In this interview she highlights the key trends of the report: The digital workplace is becoming much more focussed on serving the customer-facing workforce. The digital workplace establishes digital enabled organizational communities as a complementary custodian for knowledge that overcome the silos of the organization. The digital workplace is becoming an environment for realtime work empowerment – by the use of realtime communications tools. But though the understanding and perception of the “digital workplace” is on its way the realization is still at its beginning. This resonates very well with the overall consensus of the conference: The corporate world has advanced in the understanding of potential and also of the mechanics of the social and connected enterprise but naturally the change of company takes time. Watch also our playlist on all interviews and recordings on the #e20s 2014. tweet share share share share email RSS feed The following two tabs change content below.BioLatest Posts Bjoern Negelmann Björn Negelmann verantwortet die inhaltlichen Teile der Veranstaltungsaktivitäten von Kongress Media und ist darüber hinaus auch Kopf des an Kongress Media angeschlossenen Research-Hauses N:Sight Research. Er reflektiert seine Beobachtungen über die Entwicklung der Themen sowohl in den Corporate-Blogs von Kongress Media und N:Sight als auch in den Fachblogs Enterprise Digital Blog (zum Social Collaboration & Future of Work Thema), auf Espresso-Digital.de (zum Thema Social Kommunikation & Marketing) sowie im Digital Experience Blog (zum Thema Digital Experience & die Transformation in Marketing, Vertrieb und Service). Darüber hinaus moderiert und betreut er die diversen Online-Communities und Online-Veranstaltungen von Kongress Media. Latest posts by Bjoern Negelmann (see all) Digital Workplace as Engagement Hub for the Employee Experience Strategy in 2019 - 20/12/2018 Short Note about the End of Social & Bringing Back the Work Support into Future of Work! - 17/05/2018 Lou Taylor: For knowledge sharing to be successful you need engaged people, processes and tools! #entdigi #eds18 - 01/05/2018 Related posts: Jane McConnell: The digital workplace lives at the intersection of people, organization and tools Yves Darnige: Focus on a process-driven enablement of the line of businesses! The digital workplace is the eco-system of enterprise platforms and services The digital workplace for everyone – The next step or a bad idea? Pingback: Kundenorientierung treibt die Umsetzung des Digital Workplace « Social Business @ CeBIT Pingback: Themenwoche und Blogparade "Social Business & Future Workplace" « Social Business @ CeBIT @SocialBizArena Jane McConnell: Digital Workplace is driven by the idea to support the customer-facing process! http://t.co/86JCeTa0P3 #socbiz #blogparade 13/02/2014 at 12:36 PM Pingback: Hangout zur Themenwoche Future Workplace « Social Business @ CeBIT @rawn @NetJMC Digital Workplace Trends 2014 http://t.co/fwcidP025U Seeking driving factors of realization of the digital… http://t.co/VzQEVLU7Pm 13/02/2014 at 8:51 PM Jane McConnell Thank you for the article. I just want to correct one word: it is about supporting the customer-facing WORKFORCE not just the customer-related processes. Great #e20s conference. The best yet. Already looking forward to next year. 13/02/2014 at 9:26 PM Pingback: Hangout zum Future Workplace - INJELEA Blog Michael Hafner (@phomek) “Jane McConnell: Digital Workplace is driven by the idea to support customer-facing processes!” #e20 #arbeit http://t.co/SnD3sW3aUz 17/02/2014 at 11:30 AM Bruno Gebarski (@BrunoGebarski) Jane McConnell: Digital Workplace is driven by the idea to support the customer-facing process! #e20 #socbiz #ESN http://t.co/lEFqd20uB0 19/02/2014 at 4:30 AM Bruno Gebarski (@BrunoGebarski) Jane McConnell: Digital Workplace is driven by the idea to support the customer-facing process! #socbiz http://t.co/lEFqd20uB0 19/02/2014 at 9:19 PM @EFrmdr Jane McConnell: Digital Workplace is driven by the idea to support the customer-facing process! http://t.co/3gg0Yh59HN 03/03/2014 at 10:11 AM @Michae1Green Digital Workplace is driven by the idea to support the customer-facing process! http://t.co/BhmArZld57 #esn #socbiz 07/03/2014 at 4:02 AM @PeterMWald Jane McConnell: Digital Workplace is driven by the idea to support the customer-facing process! http://t.co/2Q2ofGi4t8 #e20 12/03/2014 at 9:10 AM